{"id":38597,"date":"2023-11-10T13:37:28","date_gmt":"2023-11-10T21:37:28","guid":{"rendered":"https:\/\/engage.gov.bc.ca\/bcparksblog\/?p=38597"},"modified":"2023-11-10T13:38:45","modified_gmt":"2023-11-10T21:38:45","slug":"how-do-visitors-feel-about-the-redesigned-bcparks-ca","status":"publish","type":"post","link":"https:\/\/engage.gov.bc.ca\/bcparksblog\/2023\/11\/10\/how-do-visitors-feel-about-the-redesigned-bcparks-ca\/","title":{"rendered":"How do visitors feel about the redesigned bcparks.ca?\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-engagement-container\"><div class=\"engagement-page\">\n<div class=\"wp-block-engagement-content\"><bcgov-breadcrumb>\n        <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\">Home<\/a>\n                          <span>\n        How do visitors feel about the redesigned bcparks.ca?\u00a0\n  <\/span>\n  <div style=\"display: flex\" slot=\"breadcrumb-extra\">\n      <\/div>\n  <\/bcgov-breadcrumb>\n\n\n<h1 class=\"bcgov-engagement-header \">How do visitors feel about the redesigned bcparks.ca?\u00a0<\/h1>\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-post-date\"><time datetime=\"Posted on November 10, 2023\">Posted on November 10, 2023<\/time><\/div>\n\n\n<p class=\"no-margin-bottom\">Categories:<\/p>\n\n\n<div class=\"taxonomy-category wp-block-post-terms\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/bc-parks-news\/\" rel=\"tag\">BC Parks News<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/design-research\/\" rel=\"tag\">Design Research<\/a><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p>In the past year, BC Parks established a <a rel=\"noreferrer noopener\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/06\/23\/a-year-of-design-research-at-bc-parks\/\" target=\"_blank\">program of ongoing design research<\/a> that provides direct access to feedback from the people who use our services. We regularly share what we learn from our research sessions on this blog.&nbsp;<\/p>\n\n\n\n<p>In March 2023, we conducted one-on-one research interviews and usability testing with people who volunteered to take part in design research with BC Parks. In this post, we share what we learned about <strong>how visitors feel about the newly redesigned website, from trip planning to looking for detailed information on a specific park.<\/strong>&nbsp;<\/p>\n\n\n\n<p>In this round of research, we explored these topics:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How do visitors feel overall about the newly redesigned website?&nbsp;<\/li>\n\n\n\n<li>What do visitors do, and what tools or websites do they use, when planning a trip to a park?&nbsp;<\/li>\n\n\n\n<li>What information is important to visitors when choosing a park to visit?&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is information easy to find and easy to understand?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>This is a high-level summary of our research findings on the newly redesigned BC Parks website. More details are in the blog post below.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4-1024x728.png\" alt=\"\" class=\"wp-image-38926\" width=\"768\" height=\"546\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4-1024x728.png 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4-800x569.png 800w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4-768x546.png 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4-1200x853.png 1200w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture1-4.png 1440w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>      <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>How do visitors feel overall about the newly redesigned website?<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u201cThe new site is fantastic. I think you did an awesome job so far. It is so much better than the last website. Big improvement!\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cNow it&#8217;s so user friendly that I can just go on here. I can access anything I want.\u201d \u2013Research participant&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What do visitors do, and what tools or websites do they use, when planning a trip to a park?<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>What questions were we trying to answer?<\/strong><\/p>\n\n\n\n<p>We wanted to know:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where does a search for a new park begin?&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What does the research process look like?&nbsp;&nbsp;<\/li>\n\n\n\n<li>What information is important when choosing a park to visit?&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Researching a new park begins on other websites.<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u201cI want to find out what parks are in a three-hour radius.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cIs the park where I want to be, and does it have the things I\u2019m interested in?\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cI would use Google first to look at others\u2019 reviews, photos, and the areas around the park.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cOnce I decide it\u2019s the right location, I will go to bcparks.ca to do further research.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key Findings:<\/span><\/p>\n\n\n\n<p>Generally, searches for new parks begin on external websites. Common sites used are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google Maps&nbsp;<\/li>\n\n\n\n<li>All Trails&nbsp;<\/li>\n\n\n\n<li>Facebook&nbsp;<\/li>\n\n\n\n<li>Tourism pages&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The first things people want to find out about a park are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where is the park located? Is it close to an area I want to be?&nbsp;<\/li>\n\n\n\n<li>What does the park look like (by viewing park photos)?&nbsp;<\/li>\n\n\n\n<li>What hiking trails does the park have?&nbsp;<\/li>\n\n\n\n<li>What are other people\u2019s opinions of the park?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Once people have a list of parks they are interested in, they will often go to the BC Parks website to find out more information, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilities and amenities that are important to them&nbsp;<\/li>\n\n\n\n<li>Camping information and campground maps&nbsp;<\/li>\n\n\n\n<li>Maps of hiking trails&nbsp;<\/li>\n\n\n\n<li>What makes the park special&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What were our key findings about the information provided on the park search results page?<\/strong>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture2-1-1024x388.png\" alt=\"\" class=\"wp-image-38936\" width=\"768\" height=\"291\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture2-1-1024x388.png 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture2-1-800x303.png 800w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture2-1-768x291.png 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture2-1.png 1198w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>  <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What questions were we trying to answer?<\/strong>&nbsp;<\/p>\n\n\n\n<p>We wanted to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is the park search result displaying the right information?&nbsp;<\/li>\n\n\n\n<li>Does the information provided help visitors to decide whether to investigate this park further?&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is there any information missing that is important to them?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Participants identified one key piece of missing information from the parks search results<\/strong>.<\/p>\n\n\n\n<p>\u201cWhat this doesn&#8217;t tell me is where it is. It would be nice to have some indication of location.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key Findings:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All participants felt the park search results are missing the location of the park. The most important piece of information people need to make a decision is whether the park is close to where they want to be.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most people said the information provided on the park search results is helpful for determining if they would like to know more about the park.&nbsp;<\/li>\n\n\n\n<li>People felt the lists of facilities and activities give a good overview of what the park offers, but they had difficulty reading the long list in the way they are displayed.&nbsp;<\/li>\n\n\n\n<li>Many said that the advisories\/alerts captured their attention, and they would want to learn more. However, they also said that they would be more likely to investigate an alert during flood or fire season. They would be less likely to investigate an alert when visiting the park for the day.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Photos are beautiful, but may not be the right kind of photos<\/strong>.&nbsp;<\/p>\n\n\n\n<p>&#8220;That\u2019s just the mountain. It could be anywhere.&#8221; \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>&#8220;Photos are breathtaking. Fantastic. I&#8217;m a huge fan!&#8221;\u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>&#8220;It is showing me mainly the mountain structure, but my mind is thinking where would I camp? What does the environment look like?&#8221;\u2013 Research participant&nbsp;<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key Findings:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All participants like seeing multiple photos on the park card and acknowledged how beautiful they are.&nbsp;<\/li>\n\n\n\n<li>People want to also see photos that show them what they can expect to see in the park. For example, they want to see photos of trailheads, campgrounds, unique features, and picnic areas.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What information is important to visitors when choosing a park to visit?<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>I want to know what a park has to offer.<\/strong>&nbsp;<\/p>\n\n\n\n<p>&#8220;I&#8217;m specifically looking for activities, the facilities, and a park map.&#8221; \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key Findings:<\/span><\/p>\n\n\n\n<p>People want to know what the park has to offer and are typically looking for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Camping information<\/strong>. Dates of operation, how many campsites, how many first come, first served campsites, if there are cell service and Wi-Fi services, if campgrounds have potable water, and maps of the campground.&nbsp;<\/li>\n\n\n\n<li><strong>What the campground offers<\/strong>. Trail system information, activities (for example, can I hike or paddleboard?), how big the park is, if it is dog-friendly, and maps of the park and trails.&nbsp;<\/li>\n\n\n\n<li><strong>Park overview<\/strong>. A brief description of the park, what makes it unique, and where is it located.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Information is not organized in the way that I expected.<\/strong>&nbsp;<\/p>\n\n\n\n<p>&#8220;I expected to see related information within the operating dates dropdown.&#8221; \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cI thought the campground section would include more details about camping and links to other relevant information.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cI would like a map or more information about that campsite. I don\u2019t want to leave this section and go elsewhere for more information. I want everything related to the campground.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture3-1-1024x554.png\" alt=\"\" class=\"wp-image-38946\" width=\"768\" height=\"416\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture3-1-1024x554.png 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture3-1-800x433.png 800w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture3-1-768x415.png 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture3-1.png 1102w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>     <\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key Findings:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People\u2019s expectations when opening a drawer in the operating dates section were that it would contain all relevant information to the topic.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People want to see everything inside one drawer to help them find related information faster.&nbsp;<\/li>\n\n\n\n<li>People can find the information on the page by scrolling or using the left-hand navigation, but they would prefer information related to a specific area in the park grouped together.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Maps are important to me, but not all maps on the website are helpful.<\/strong>&nbsp;<\/p>\n\n\n\n<p>&#8220;I want to know where the park is in the province.&#8221; \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cI want to see maps of the hiking trails.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p>\u201cMaps affect anything I would decide to do in the park.\u201d \u2013 Research participant&nbsp;<\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Key findings:<\/span><\/p>\n\n\n\n<p>There are three types of maps on the BC Parks website:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Park location map&nbsp;<\/li>\n\n\n\n<li>Park and park activity PDF maps&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Map of all park locations in B.C.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Location Map<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2-1024x608.png\" alt=\"\" class=\"wp-image-38951\" width=\"768\" height=\"456\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2-1024x608.png 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2-800x475.png 800w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2-768x456.png 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2-1200x713.png 1200w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture4-2.png 1229w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>   <\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People were frustrated with this map as it looks like it would be interactive, but it is not.&nbsp;<\/li>\n\n\n\n<li>All participants said they didn\u2019t know what the dots represent as they are not labelled.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People can accidentally scroll on the map, which zooms the map in or out. That causes them to lose their place and they are not able to reset it back to its original position.&nbsp;<\/li>\n\n\n\n<li>People felt if this map can\u2019t be more interactive, then just a plain location map that doesn\u2019t zoom would be a better choice.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Park and activity PDF maps<\/span>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture5-1.png\" alt=\"\" class=\"wp-image-38956\" width=\"426\" height=\"377\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>     <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most people could easily find these maps and said they are the types of maps they seek out when researching a park.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some people missed the activity map section because it is at the bottom of the page, and they didn\u2019t scroll down far enough.&nbsp;<\/li>\n\n\n\n<li>Several participants noted that older dates on some maps makes them question if the maps can be trusted.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\">Map of all park locations in B.C.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture6-1.png\" alt=\"\" class=\"wp-image-38961\" width=\"654\" height=\"482\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture6-1.png 872w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture6-1-800x590.png 800w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2023\/11\/Picture6-1-768x566.png 768w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>     <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People who are experienced using interactive maps liked this map and what it offers.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some less experienced map users felt overwhelmed by the map display and had difficulty figuring out how to navigate within the map.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What\u2019s next?<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The design team is working on reorganizing information on the park pages based on the key insights identified during the research sessions.&nbsp;<\/li>\n\n\n\n<li>Search results cards are being redesigned based on feedback to better meet visitor&#8217;s needs.&nbsp;<\/li>\n\n\n\n<li>Feedback will be used to make future informed decisions around what information should be displayed on a parks page and what information can be removed.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>More design research posts<\/strong>&nbsp;<\/p>\n\n\n\n<p><em>Interested in design research at BC Parks? Don\u2019t miss these posts:<\/em>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To learn how design research works and what research we\u2019ve done during the past year, read <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/06\/23\/a-year-of-design-research-at-bc-parks\/\" target=\"_blank\" rel=\"noreferrer noopener\">A Year of Design Research at BC Parks<\/a>.&nbsp;<\/li>\n\n\n\n<li>To see our findings about how people use the BC Parks website, read <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/08\/04\/what-do-bc-parks-visitors-want-from-our-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">What do BC Parks visitors want from our website<\/a>?&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To find out what people think about the camping reservation website, read <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/09\/07\/how-can-we-make-it-easier-to-reserve-camping\/\" target=\"_blank\" rel=\"noreferrer noopener\">How can we make it easier to reserve camping<\/a>?&nbsp;<\/li>\n\n\n\n<li>To understand how policies affect people, read <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/10\/18\/how-do-the-booking-window-and-no-show-policies-influence-camper-behaviour\/\" target=\"_blank\" rel=\"noreferrer noopener\">How do the booking window and no-show policies influence the campers behavior?<\/a>&nbsp;<\/li>\n\n\n\n<li>To learn&nbsp; how people interact with the camping reservation system when searching for first come, first served campsites, read <a rel=\"noreferrer noopener\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/design-research\/\" target=\"_blank\">Camping Reservations service: First Come, First Served.<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>How can you take part in our research?\u202f<\/strong>&nbsp;<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>Start by participating in one of our live surveys:&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>Camping reservations survey<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p>Have you made a camping reservation for the 2023 season? If so, we\u2019re eager to hear what you think of the new site. <a rel=\"noreferrer noopener\" href=\"https:\/\/helpshapebc.gov.bc.ca\/bcp-camping-reservation-site\/survey_tools\/camis-satisfaction-survey\" target=\"_blank\">Take the survey<\/a>.<strong>\u202f<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Volunteer for one-on-one research sessions<\/strong><\/p>\n\n\n\n<p>We are always looking for people who would like to take part in our design research activities. If you\u2019re interested in one-on-one research, <a rel=\"noreferrer noopener\" href=\"https:\/\/forms2.gov.bc.ca\/forms\/content?id=845AC163218D4AC582FE7D3523623EA9\" target=\"_blank\">you can sign up using this form<\/a>.\u202f\u202fWe contact people from our (very long! we\u2019re chuffed, thank you!) volunteer list at random, so we can&#8217;t promise that we&#8217;ll be able to talk to you for this type of research.\u202f&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-engagement-sidebar\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-white-color has-text-color has-background wp-block-heading\" style=\"background-color:#38598a\">Most Popular<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-latest-posts__list is-grid columns-2 has-dates wp-block-latest-posts\"><li><div class=\"wp-block-latest-posts__featured-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"213\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022-300x213.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" style=\"max-height:115px;\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022-300x213.jpg 300w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022-1024x728.jpg 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022-768x546.jpg 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022-1200x853.jpg 1200w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/10\/Camping-Policy-Interviews-June-2022.jpg 1440w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/10\/18\/how-do-the-booking-window-and-no-show-policies-influence-camper-behaviour\/\">How do the booking window and no-show policies influence camper behaviour?\u202f\u00a0<\/a><time datetime=\"Posted on October 18, 2022\" class=\"wp-block-latest-posts__post-date\">Posted on October 18, 2022<\/time><\/li>\n<li><div class=\"wp-block-latest-posts__featured-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-300x200.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"Two people setting up a tent.\" style=\"max-height:115px;\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-300x200.jpg 300w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-1024x683.jpg 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-768x512.jpg 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-1536x1024.jpg 1536w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/03\/BLOG_Goldstream-05963-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/03\/16\/bc-parks-new-reservation-service\/\">BC Parks New Reservation Service<\/a><time datetime=\"Posted on March 16, 2022\" class=\"wp-block-latest-posts__post-date\">Posted on March 16, 2022<\/time><\/li>\n<li><div class=\"wp-block-latest-posts__featured-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/02\/July-2-300x169.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" style=\"max-height:115px;\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/02\/July-2-300x169.jpg 300w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2022\/02\/July-2.jpg 763w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2022\/02\/28\/a-year-of-extreme-weather-events-impacts-on-bc-parks\/\">A year of extreme weather events: impacts on BC Parks<\/a><time datetime=\"Posted on March 1, 2022\" class=\"wp-block-latest-posts__post-date\">Posted on February 28, 2022<\/time><\/li>\n<li><div class=\"wp-block-latest-posts__featured-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-300x225.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" style=\"max-height:115px;\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-300x225.jpg 300w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-1024x767.jpg 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-768x576.jpg 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-1536x1151.jpg 1536w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/61\/2019\/12\/TERRAC1-2048x1535.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2020\/01\/16\/how-to-become-a-bc-parks-student-ranger\/\">How to Become a BC Parks Student Ranger<\/a><time datetime=\"Posted on January 16, 2020\" class=\"wp-block-latest-posts__post-date\">Posted on January 16, 2020<\/time><\/li>\n<\/ul>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-white-color has-text-color has-background wp-block-heading\" style=\"background-color:#38598a\">BC Parks Instagram<\/h2>\n\n\n        <div\n            class=\"spotlight-instagram-feed\"\n            data-feed-var=\"8c7bc909\"\n            data-analytics=\"0\"\n            data-instance=\"38597\"\n        >\n        <\/div>\n        <input type=\"hidden\" id=\"sli__f__8c7bc909\" 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Sharing experiences from over 1,000 beautiful parks and protected areas with #BCParks. We do not answer DMs.&quot;,&quot;customBio&quot;:&quot;&quot;,&quot;profilePicUrl&quot;:&quot;https:\\\/\\\/scontent.fyvr4-1.fna.fbcdn.net\\\/v\\\/t51.82787-15\\\/514222482_18491902855064538_4037879153216918761_n.jpg?_nc_cat=105&amp;ccb=1-7&amp;_nc_sid=7d201b&amp;_nc_ohc=UV0W8D1RA48Q7kNvwEMR80a&amp;_nc_oc=Adk-UEup6VtAjXeXPe6cdfcSWZnYJ42a41dmqfshCWJyEC9QjLoYsBIontZeMpgN68A&amp;_nc_zt=23&amp;_nc_ht=scontent.fyvr4-1.fna&amp;edm=AL-3X8kEAAAA&amp;_nc_gid=VtRACrlQBjIMTfh0Hn6UGA&amp;oh=00_AfsU7f1p315RRu1Dfh0sbmh-O8FEtGEH_zXk1hggHN-DDg&amp;oe=698BE265&quot;,&quot;customProfilePicUrl&quot;:&quot;&quot;,&quot;mediaCount&quot;:&quot;1380&quot;,&quot;followersCount&quot;:&quot;110732&quot;,&quot;usages&quot;:[],&quot;creationDate&quot;:&quot;2022-10-05 20:43:04&quot;}]' \/>\n        <input type=\"hidden\" id=\"sli__m__8c7bc909\" data-json='{&quot;media&quot;:[{&quot;id&quot;:&quot;17847736470674481&quot;,&quot;username&quot;:&quot;yourbcparks&quot;,&quot;caption&quot;:&quot;Zipping down a trail on a mountain bike, gliding across a lake, or admiring a mountain view. Do these things bring you joy, excitement, and peace? Us too! February is Therapeutic Recreation Month, which recognizes leisure, recreation, and play as foundational components to quality of life. We\\u2019re committed to ensuring that everyone can participate in these activities and experience the benefits of outdoor recreation.\\n\\nStay tuned to see the exciting things we have planned for 2026 to break down barriers to outdoor recreation with a few of our incredible community partners @adaptiveadventures_  @radrecreationadaptedsociety \\n\\n#BCParks #ParksForAll 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celebration of World Wetlands Day, we&#039;re sharing an ongoing wetland restoration project in Burges James Gadsden Park. This multi-year project will return the natural flow of the Columbia River to the floodplain of Moberly Marsh. By restoring natural flooding cycles, this project will connect the river to nearby wetlands, and restore wetland habitat that benefits many native species such as:\\n- Water-loving plants that help the land store floodwater\\n- Birds that depend on Columbia River wetlands as part of the Pacific Flyway\\n- Amphibians that rely on these habitats to survive. \\n\\nMoberly Marsh is also part of our Long-Term Ecological Monitoring Program, which will help us keep an eye on the benefits of this restoration work. \\n\\nThis project involves several partners (Ducks Unlimited Canada, the BC Wildlife Federation, the Columbia Wetland Stewardship Partners, \\u0294akisq\\u0313nuk First Nation (Ktunaxa), Shuswap Band, and the Golden Rod and Gun Club) and both it and the Long-Term Ecological Monitoring Program are supported by the BC Parks Licence Plate Program. Thank you to everyone who has purchased a BC Parks licence plate for supporting partnerships and conservation projects like this one.\\n\\n#BCParks #Conservation 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love parks and recreation areas, and so do we. With growing visitor numbers and expectations, the pressures are pushing trails and facilities beyond what they were designed to handle. The gap is widening between what people expect from outdoor recreation and what our system can sustainably deliver. We are introducing a new camping fee for people living outside of BC and updating camping fees in some high-demand parks for the first time since 2016. These changes will strengthen the long-term stewardship of the natural places we all love. Learn more about the changes at the link in our 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you ever wondered about the scat (poo from wild animals) that you see in parks? In this education series \\u201cPoo Clues\\u201d, we\\u2019ll talk about scat and how to use clues to determine what animal it came from. In today\\u2019s episode, we\\u2019re talking about marmots. Marmots are herbivores, and their scat might look like cat droppings, but consist mostly of vegetation. Marmots dig burrows, and they tend to stay close to the entrance of their burrows. Never feed or approach a marmot, since this can lead to human habituation, and marmots can become aggressive when begging for food. Report any sightings of marmots on Vancouver Island to @marmotrecovery . 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has been a park ranger since September 2022. She has worked in parks in the North Tweedsmuir area but started out as a student ranger in Smithers, splitting her time between the Babine and North Tweedsmuir areas.  Continue reading for a rapid-fire Q&amp;A with Emma!\\n\\nQ: What is your favourite BC Park? \\nA: This feels impossible to choose, but for now I\\u2019ll say Atna River Park and Nisga\\u2019a Memorial Lava Bed Park. \\nQ: Favourite camping meal?\\nA: Any type of curry over rice. Yummm!\\nQ: Tell us about a great field day you had this year?\\nA: Every summer we \\u2018open up\\u2019 North Tweedsmuir Park. It\\u2019s always a lot of work and we always anticipate a lot of rain. This past June, we were spoiled with blue skies and flat waters which made for unbelievably beautiful views along Eutsuk Lake. There was lots of fallen trees to buck off the trails, moose along the shorelines, and migratory birds resting along their journeys back north. I don\\u2019t mind the rain and grey days, but the sun on the lake that day had me pinching myself.\\nQ: What is one item you always carry in your backpack? \\nA: Ski straps!\\nQ: Can you share a memory in a park that brings you joy? \\nA: On a hot July day in 2024, myself, my senior ranger, and two student rangers were boating on Tetachuck Lake heading into Entiako\\\/North Tweedsmuir Parks. We pulled the boat over for a lunch break, and I decided to go for a quick swim to cool down. As it turns out, I wasn\\u2019t the only one with this idea in mind\\u2026a few hundred metres away, a large grizzly came lumbering down the beach, gave us a glance and hopped into the water. She stayed in the water, sliding around on her belly, rolling over to hold her toes and play in the cold water while I did the same. I have had countless joyful memories in parks over the years, but this one really fills me with gratitude. 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She has worked in parks in the Fort Nelson and Prince George areas. Continue reading for a rapid-fire Q&amp;A with Erinn:\\nQ: What is your favourite BC Park? \\nA: Muncho Lake Park\\nQ: Favourite camping meal? \\nA: Anything where you don\\u2019t need to wash dishes, like a dehydrated meal, sandwich, veggies! \\nQ: What is your favourite project that you worked on this year?\\nA:  The week I spent at Carp Lake Park with the student rangers \\u2013 we cleared trails, camped on an island and completed lots of projects\\nQ: What is one item you always carry in your backpack? \\nA: Camera \\nQ: Can you share a memory in a park that brings you joy? \\nA: Working on a pond leveler project at Stone Mountain Park. The infrastructure that belongs to parks will be able to coexist with the beavers and visitors will be able to enjoy both the bridge across the creek and the beavers putting on the evening show of their construction work. \\n\\n#BCParks #BCParksDesks #BCParksRangers 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\/>\n        <\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-white-color has-text-color has-background wp-block-heading\" style=\"background-color:#38598a\">Search by Topic<\/h2>\n\n\n<ul class=\"wp-block-categories-list wp-block-categories\">\t<li class=\"cat-item cat-item-171\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/bc-parks-licence-plate-program\/\">BC Parks Licence Plate Program<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-1\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/bc-parks-news\/\">BC Parks News<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-256\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/climate-change\/\">Climate Change<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-8\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/volunteers\/\">Community Engagement<\/a>\n<ul class='children'>\n\t<li class=\"cat-item cat-item-3\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/volunteers\/community-event\/\">Community Event<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-198\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/volunteers\/education\/\">Education<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-203\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/volunteers\/volunteer\/\">Volunteer<\/a>\n<\/li>\n<\/ul>\n<\/li>\n\t<li class=\"cat-item cat-item-4\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/conservation\/\">Conservation<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-237\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/design-research\/\">Design Research<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-5\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/featured\/\">Featured<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-181\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/indigenous-relations\/\">Indigenous Relations<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-252\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/most-popular\/\">Most Popular<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-6\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/our-people\/\">Our People<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-176\"><a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/category\/recreation\/\">Responsible Recreation<\/a>\n<\/li>\n<\/ul><\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the past year, BC Parks established a program of ongoing design research that provides direct access to feedback from the people who use our services. We regularly share what we learn from our research sessions on this blog.&nbsp; In March 2023, we conducted one-on-one research interviews and usability testing with people who volunteered to &hellip; <a href=\"https:\/\/engage.gov.bc.ca\/bcparksblog\/2023\/11\/10\/how-do-visitors-feel-about-the-redesigned-bcparks-ca\/\" role=\"presentation\" aria-hidden=\"true\" tabindex=\"-1\" >Read More<\/a><\/p>\n","protected":false},"author":151,"featured_media":38612,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,237],"tags":[],"class_list":["post-38597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bc-parks-news","category-design-research"],"_links":{"self":[{"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/posts\/38597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/users\/151"}],"replies":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/comments?post=38597"}],"version-history":[{"count":5,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/posts\/38597\/revisions"}],"predecessor-version":[{"id":39047,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/posts\/38597\/revisions\/39047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/media\/38612"}],"wp:attachment":[{"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/media?parent=38597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/categories?post=38597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/bcparksblog\/wp-json\/wp\/v2\/tags?post=38597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}