BC Consumer Experiences



What was this engagement about?

If you’re like most people, you buy products and services regularly. You are also likely to use a credit card or to borrow money for some of your purchases.

Have you ever:

  • Had trouble resolving a problem with a product you ordered online?
  • Felt overwhelmed trying to understand all the costs and credit options when buying a car from a dealer?
  • Considered using products or services to help improve, monitor, or protect your credit?

As the marketplace evolves over time, consumer protection laws also need to evolve to reflect new ways of doing business and to respond to potential harms that can result from increasingly complex transactions.

The Ministry of Public Safety and Solicitor General is reviewing BC’s consumer protection laws and would like to hear about your experiences with buying products and services, including new and used vehicles, and with credit-related products and services such as credit counselling.  

Feedback was accepted until 4 pm on Monday, June 13.

This survey was for individuals who buy products and services from businesses primarily for personal, family or household use. There will be an opportunity for business and other advocacy organizations to provide input at a later date. Those interested in doing so may contact ConsumerProtectionReview@gov.bc.ca for information.

To learn more about the scope of the engagement, please read the Backgrounder:

News Release: https://news.gov.bc.ca/26804

How can my contribution make a difference?

Your feedback on this survey will help inform government’s review of BC’s consumer protection laws to ensure that they are responsive to modern business practices, have strong protections for British Columbians – particularly vulnerable consumers – and support a strong economy.

The results of the survey will be communicated in a public report that will be accessible on the govTogetherBC website in Summer 2022.

Details of the Engagement

Date: May 16, 2022 to June 13, 2022

Category: business-investing

Status: Closed

Location: Province-wide

Type: Survey