Cell Phone Billing


What was this engagement about?

The provincial government is taking action to improve cell phone contract and billing transparency. A public engagement and legislative review was undertaken to identify ways to enhance cell phone contract and billing transparency.

A survey asked citizens to share their views and experiences using cell phone services. Topics included contracts and billing, business practices, value and cost, and education and awareness.

It was intended for citizens that currently have a cell phone for personal use. People who do not currently have a cell phone could also complete the survey based on recent experiences with a cell phone (i.e. within the past two years).


How will my contribution make a difference?

The survey results will help to identify ways to strengthen BC consumer protection. They will also be used to encourage the federal government to deliver more affordable cellphone options.

The survey results will be analyzed and summarized in a public report. A copy of the report will be made available in 2019.


Details of the Consultation:

Date: May 29 to July 5, 2019

Status: Closed

Location: Province wide

Category: Government

Type: Online


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