British Columbia is committed to transparent, inclusive and responsive government.

There has been an increased mandate since 2012 to involve British Columbians in the programs, policies and services that directly affect their lives. Ministries are working with government’s Citizen Engagement Team to meet this commitment.

What is Citizen Engagement?

Citizen Engagement is the process whereby citizens provide feedback on programs, policies and services that affect their lives. Bottom-up participation from residents and B.C. citizens leads to more effective and sustainable policy.

This can include different ways of gathering feedback from citizens, such as:

  • Online discussion forums
  • Questionnaires and surveys
  • Face-to-face processes like open houses, workshops and regional meetings
  • Telephone townhalls
  • Telephone surveys
  • Stakeholder and expert submissions

The Citizen Engagement Handbook is publicly available to government employees and other jurisdictions who are interested in the details of planning a citizen engagement initiative.

Every engagement is unique and designed based on the purpose, audience and timeline.

What does the Citizen Engagement Team do?

The Citizen Engagement Team helps to design, lead and implement large-scale, complex engagement initiatives for the B.C. government.

The team works with ministries to analyze large volumes of citizen feedback, which is taken into consideration as they make legislative, regulatory, policy and service improvements. In most cases, a What We Heard report is released publicly.

What are the results of Citizen Engagement?

You will find a summary of results for each engagement on this site, including things like how many people commented or completed a survey and the actions that resulted from an engagement.

Impacts of the citizen-engagement process often take time, particularly when multiple ministries are involved.

Here are some examples of direct impacts:

The Province held public engagement sessions on British Columbia’s commitment to re-establish the B.C. Human Rights Commission in order to address issues relating to inequality and discrimination. Feedback was taken into consideration, which resulted in amendments to the Human Rights Code to enable the Province to re-establish the position of Human Rights Commissioner.

British Columbians were invited to share their views on how we should observe time in our province to help inform the provincial decision around changing Daylight Savings Time.

Government took action to increase public education and boost enforcement to better protect the rights of both renters and landlords after receiving input from the public.

People had an opportunity to provide input to the Ministry of Transportation and Infrastructure regarding pedestrian, traffic and safety issues at Cathedral Grove.

Public feedback resulted in amendments to the Labour Relations Code.

Legal aid services are becoming more effective, efficient and accessible thanks to citizen feedback.

Getting Involved

This site offers a platform where you can read about the results of our public engagements, find out what sort of changes are coming soon, or browse through open projects and explore opportunities to contribute your feedback to the issues that matter most to you.

Engagement is crucial to government’s decision-making process, you can visit the site regularly, and follow @govTogetherBC on Twitter for updates on engagements, results and ways to engage with your community.