B.C. Consumer Experiences – Results

Engagement Summary

The Ministry of Public Safety and Solicitor General is reviewing B.C.’s consumer protection laws to ensure that they are responsive to modern business practices, have strong protections for British Columbians – particularly vulnerable consumers – and support a strong economy.

As a first step, British Columbians were invited to participate in a survey and share their experiences with buying products and services, including new and used vehicles, and with credit-related products and services such as credit counselling.  

Please see the Backgrounder document for more information about the B.C. Consumer Experiences Survey, B.C.’s consumer protection laws, and the Ministry’s review of those laws.

Engagement Timeframe

May 16 to June 13, 2022

Input Received

  • 353 completed surveys

Input Leads to Action

A report on what we heard from respondents to the B.C. Consumer Experiences Survey has been published here.

Feedback from the survey will help inform the Ministry’s continuing review of B.C.’s consumer protection laws.

As a next step, in late Summer/early Fall 2022 the Ministry will be sharing a discussion paper on Consumer Protection for the Modern Marketplace with a broad range of stakeholder organizations including consumer advocacy organizations, groups advocating for vulnerable people, Indigenous organizations and groups representing business and industry.

Consultations with stakeholder organizations will then be held in Fall 2022, so that organizations can share issues they are hearing about in the marketplace and provide input on potential changes to B.C.’s consumer protection laws.