{"id":2192,"date":"2023-02-08T07:55:07","date_gmt":"2023-02-08T15:55:07","guid":{"rendered":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/?post_type=engagement&#038;p=2192"},"modified":"2023-03-24T13:37:43","modified_gmt":"2023-03-24T20:37:43","slug":"bc-consumer-experiences","status":"publish","type":"engagement","link":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/bc-consumer-experiences\/","title":{"rendered":"B.C. Consumer Experiences"},"content":{"rendered":"\n<div class=\"wp-block-group engage-banner has-background\" style=\"background-color:#fbda80\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Engagement was open May 16 to June 13, 2022<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-nowrap is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"954\" class=\"wp-block-cover__image-background wp-image-2572\" alt=\"\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-scaled.jpg\" style=\"object-position:55% 100%\" data-object-fit=\"cover\" data-object-position=\"55% 100%\" srcset=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-scaled.jpg 2560w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-300x112.jpg 300w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-1024x382.jpg 1024w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-768x286.jpg 768w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-1536x572.jpg 1536w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-2048x763.jpg 2048w, https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/15985045692_d3ec475e8c_o-1200x447.jpg 1200w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-engagement-container\"><div class=\"engagement-page\"><div class=\"engagement-content-wrapper\"><h1 class=\"engagement-title-banner \" style=\"background-image: url(https:\/\/engage.gov.bc.ca\/app\/themes\/bcgov-engagement\/dist\/images\/blue-curve-bg.svg)\">B.C. Consumer Experiences<\/h1>\n<div class=\"wp-block-engagement-content\"><bcgov-breadcrumb>\n        <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\">Home<\/a>\n                      <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/\">Engagement Opportunities<\/a> \n                  <span>\n        B.C. Consumer Experiences\n  <\/span>\n  <div style=\"display: flex\" slot=\"breadcrumb-extra\">\n      <\/div>\n  <\/bcgov-breadcrumb>\n\n\n\n<div class=\"wp-block-govtogether-engagement-header\"><div class=\"text-column\">\n<h2 class=\"wp-block-heading\">On this page&#8230;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#summary\" title=\"\">Engagement Summary<\/a><\/li>\n\n\n\n<li><a href=\"#results\" title=\"\">Results<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p><strong>Who: <\/strong>The Ministry of Public Safety and Solicitor General<\/p>\n\n\n\n<p><strong>What: <\/strong>Review of B.C.&#8217;s consumer protection laws<\/p>\n\n\n\n<p><strong>Where:<\/strong> Province-wide<\/p>\n\n\n\n<p><strong>Why:<\/strong> To ensure these laws are working for modern British Columbians<\/p>\n\n\n\n<p><strong>How: <\/strong>Online<\/p>\n\n\n<div class=\"taxonomy-engagement_category wp-block-post-terms\"><span class=\"wp-block-post-terms__prefix\"><strong>Category: <\/strong><\/span><a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement_category\/economy-and-jobs\/\" rel=\"tag\">Economy and Jobs<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement_category\/multi-language\/\" rel=\"tag\">Multi-language<\/a><\/div><\/div><div class=\"image-column\"><span role=\"img\" aria-label=\"\" class=\"engagement-image\" style=\"background-image:url(https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/01\/Consumer-Protections.jpg);background-position:57.99999999999999% 35%\"><\/span><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns more-padding-top is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\" id=\"summary\">Engagement Summary<\/h2>\n\n\n\n<p>The Ministry of Public Safety and Solicitor General is reviewing B.C.\u2019s consumer protection laws to ensure that they are responsive to modern business practices, have strong protections for British Columbians \u2013 particularly vulnerable consumers \u2013 and support a strong economy.<\/p>\n\n\n\n<p>As a first step, British Columbians were invited to participate in a survey and share their experiences with buying products and services, including new and used vehicles, and with credit-related products and services such as credit counselling. &nbsp;<\/p>\n\n\n\n<p>Please see the&nbsp;<a href=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2022\/05\/BC-Consumer-Experiences-English_Backgrounder.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Backgrounder<\/a>&nbsp;document for more information about the B.C. Consumer Experiences Survey, B.C.\u2019s consumer protection laws, and the Ministry\u2019s review of those laws.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"results\">Results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>353 completed surveys<\/li>\n<\/ul>\n\n\n\n<p>A report on what we heard from respondents to the B.C. Consumer Experiences Survey has been published&nbsp;<a href=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2022\/08\/Consumer-Protection-Enagement-What-We-Heard-Final-Report-Aug-26_22-with-Survey.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p>Feedback from the survey will help inform the Ministry\u2019s continuing review of B.C.\u2019s consumer protection laws.<\/p>\n\n\n\n<p>As a next step, in late Summer\/early Fall 2022 the Ministry will be sharing a discussion paper on Consumer Protection for the Modern Marketplace with a broad range of stakeholder organizations including consumer advocacy organizations, groups advocating for vulnerable people, Indigenous organizations and groups representing business and industry.<\/p>\n\n\n\n<p>Consultations with stakeholder organizations will then be held in Fall 2022, so that organizations can share issues they are hearing about in the marketplace and provide input on potential changes to B.C.\u2019s consumer protection laws.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Related engagements<\/h2>\n\n\n<div class=\"related-engagements\">\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: Infrastructure Projects Act. Categories: Economy and Jobs, Housing and Infrastructure, Natural Resources. Status: Open.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-open\">\n                                            Open                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/infrastructure\/\" class=\"engagement-title\">\n                        Infrastructure Projects Act                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                    <span class=\"category-pill\">Housing and Infrastructure<\/span>\n                                                    <span class=\"category-pill\">Natural Resources<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/infrastructure\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2025\/06\/AdobeStock_201965916-scaled.jpeg\" \/>\n            <\/a>\n\n        <\/div>\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: Angling, Hunting, and Trapping. Categories: Economy and Jobs, Environmental Protection, Natural Resource Sector, Recreation and Tourism, Wildlife and Habitat Protection. Status: Closed.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-closed\">\n                                            Closed                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/angling-hunting-and-trapping\/\" class=\"engagement-title\">\n                        Angling, Hunting, and Trapping                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                    <span class=\"category-pill\">Environmental Protection<\/span>\n                                                    <span class=\"category-pill\">Natural Resource Sector<\/span>\n                                                    <span class=\"category-pill\">Recreation and Tourism<\/span>\n                                                    <span class=\"category-pill\">Wildlife and Habitat Protection<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/angling-hunting-and-trapping\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2022\/12\/52020102588_38f5f124ed_o.jpg\" \/>\n            <\/a>\n\n        <\/div>\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: Legal Professions Regulatory Reform. Categories: Economy and Jobs, Law and Public Safety. Status: Closed.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-closed\">\n                                            Closed                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/legal-professions-reform\/\" class=\"engagement-title\">\n                        Legal Professions Regulatory Reform                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                    <span class=\"category-pill\">Law and Public Safety<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/legal-professions-reform\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2023\/02\/LegalProfessions2.jpg\" \/>\n            <\/a>\n\n        <\/div>\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: AI Adoption in B.C.. Categories: Economy and Jobs. Status: Closed.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-closed\">\n                                            Closed                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/ai-adoption-in-bc\/\" class=\"engagement-title\">\n                        AI Adoption in B.C.                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/ai-adoption-in-bc\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2025\/07\/AI-Adoption-banner.jpg\" \/>\n            <\/a>\n\n        <\/div>\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: The Future of WorkBC. Categories: Economy and Jobs, Education and Training, Families and Residents. Status: Closed.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-closed\">\n                                            Closed                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/the-future-of-workbc\/\" class=\"engagement-title\">\n                        The Future of WorkBC                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                    <span class=\"category-pill\">Education and Training<\/span>\n                                                    <span class=\"category-pill\">Families and Residents<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/the-future-of-workbc\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2025\/05\/Employment-Services-Banner-sm-scaled.jpg\" \/>\n            <\/a>\n\n        <\/div>\n                                    <div class=\"govtogether-engagement-card\" aria-label=\"Engagement title: Labour Relations Code Review 2024. Categories: Economy and Jobs. Status: Closed.\">\n            <div class=\"card-header\">\n\n                <div class=\"engagement-status status-closed\">\n                                            Closed                                     <\/div>\n\n                <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/labour-relations-code-review\/\" class=\"engagement-title\">\n                        Labour Relations Code Review 2024                <\/a>\n\n                <div class=\"engagement-categories\">\n                                                                        <span class=\"category-pill\">Economy and Jobs<\/span>\n                                                            <\/div>\n                \n            <\/div>\n\n            <a href=\"https:\/\/engage.gov.bc.ca\/govtogetherbc\/engagement\/labour-relations-code-review\/\" class=\"card-image-container\">\n                <img decoding=\"async\" class=\"engagement-thumbnail\" src=\"https:\/\/engage.gov.bc.ca\/app\/uploads\/sites\/121\/2024\/02\/images-for-LRC-engagement-1.png\" \/>\n            <\/a>\n\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-govtogether-engagement-header\"><div class=\"text-column\">\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><\/p>\n<\/div><div class=\"image-column\"><\/div><\/div>\n","protected":false},"featured_media":2547,"parent":0,"menu_order":0,"template":"","engagement_category":[252,447],"engagement_region":[192],"engagement_status":[207],"engagement_pin_group":[],"class_list":["post-2192","engagement","type-engagement","status-publish","has-post-thumbnail","hentry","engagement_category-economy-and-jobs","engagement_category-multi-language","engagement_region-province-wide","engagement_status-closed-with-results"],"acf":[],"aioseo_notices":[],"pinned_engagement_toggle":false,"_links":{"self":[{"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement\/2192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement"}],"about":[{"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/types\/engagement"}],"version-history":[{"count":5,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement\/2192\/revisions"}],"predecessor-version":[{"id":63632,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement\/2192\/revisions\/63632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/media\/2547"}],"wp:attachment":[{"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/media?parent=2192"}],"wp:term":[{"taxonomy":"engagement_category","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement_category?post=2192"},{"taxonomy":"engagement_region","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement_region?post=2192"},{"taxonomy":"engagement_status","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement_status?post=2192"},{"taxonomy":"engagement_pin_group","embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/govtogetherbc\/wp-json\/wp\/v2\/engagement_pin_group?post=2192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}