{"id":62,"date":"2022-01-05T11:08:18","date_gmt":"2022-01-05T19:08:18","guid":{"rendered":"https:\/\/engage.gov.bc.ca\/accessiblebcactstandards\/?page_id=62"},"modified":"2026-05-14T11:14:35","modified_gmt":"2026-05-14T18:14:35","slug":"home","status":"publish","type":"page","link":"https:\/\/engage.gov.bc.ca\/patientcarequality\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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What is this engagement about?<\/h2>\n\n\n\n

The Ministry of Health is engaging the public to identify what information, supports and opportunities for involvement patients need after experiencing harm and to address Indigenous-specific racism in the health care system. <\/p>\n\n\n\n

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Engagement timelines<\/strong>: May 14 to June 26, 2026<\/p>\n\n\n\n

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Home<\/h1>\n

How to participate<\/h2>\n\n\n\n

When patients or care providers have concerns about a health care experience, there are processes in place to review what happened, respond to patients, and improve future care. The ministry is working to make these processes more accessible, effective, culturally safe, transparent and respectful. <\/p>\n\n\n\n

Your voice matters. What you share will help inform health care policy and improve how care is delivered so it better reflects the needs of patients and communities. We invite you to help guide what comes next.<\/p>\n\n\n\n

Your responses will help build new requirements for how organizations must handle patient health care concerns including incidents of Indigenous-specific racism and discrimination. They will also guide how health care incidents are reviewed, how information is shared with patients and families, and how cultural safety is ensured throughout the process.<\/p>\n\n\n\n

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Status:Open<\/span><\/span>

Online survey: First Nations, M\u00e9tis and Inuit<\/h3>\n

Provide feedback through an online survey specifically for people in B.C. who identify as First Nations, M\u00e9tis, or Inuit to identify what information, supports and opportunities for involvement patients need after experiencing a health care concern or incident in the health care system.<\/p>\n\n\n\n

This survey closes on June 26, 2026 at 4 pm PT.<\/p>\n\n\n\n

Take the online survey<\/a><\/div>\n<\/div><\/div>\n\n\n\n
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Online survey: Public<\/h3>\n

Provide feedback through an online survey for people in B.C. to identify what information, supports and opportunities for involvement patients need after experiencing a health care concern or incident in the health care system.<\/p>\n\n\n\n

This survey closes on June 26, 2026 at 4 pm PT.<\/p>\n\n\n\n

Take the online survey<\/a><\/div>\n\n\n\n

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Status:Open<\/span><\/span>

Complete a written submission<\/h3>\n

Representatives from organizations and associations wanting to provide written comments may submit their perspectives in writing by 4 pm PT on June 26, 2026.<\/p>\n\n\n\n

Review the guidelines<\/a><\/div>\n<\/div><\/div>\n\n\n\n

Next steps<\/h2>\n\n\n\n

The Ministry of Health will use the perspectives shared in this survey to guide health care policy and processes that support quality improvement and help prevent further harm.<\/p>\n\n\n\n

A summary of the survey findings will be prepared and shared publicly in Spring 2027.<\/p>\n\n\n\n

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Commitment to anti-racism<\/h3>\n

The Government of B.C. is committed to addressing racism and to making sure this engagement process is anti-racist and protects human rights. Disrespectful and racist comments will not be accepted or considered and will be removed from the engagement record. Please make sure comments are constructive and focused on this engagement.<\/p>\n\n\n\n

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Report a concern or incident<\/h3>\n

To report a concern or incident, please contact your health authority\u2019s Patient Care Quality Office (PCQO)<\/a>.<\/p>\n\n\n\n

For further review following a complaint to a health authority, please contact Patient Care Quality Review Boards<\/a>.<\/p>\n\n\n\n

If you or a loved one have experienced or witnessed racism in British Columbia, call the Racist Incident Helpline to speak with a trained professional who will help you navigate resources available to you in your community: 1-833-457-5463 | racistincidenthelpline.ca<\/a>
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Engagement timeline<\/h2>\n\n\n\n
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Initial quality process engagements with health sector partners, providers and patients<\/p>

2023 – 2025<\/p>

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Launch of engagement<\/p>

May 14, 2026<\/p>

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In-person and virtual sessions with community organizations, First Nations and M\u00e9tis communities<\/p>

Spring 2026<\/p>

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Online survey: First Nation, Metis and Inuit closes<\/p>

June 26, 2026<\/p>

Survey closes at 4 pm.<\/p><\/div><\/div>\n\n\n\n

Online survey: Public closes<\/p>

June 26, 2026<\/p>

Survey closes at 4 pm.<\/p><\/div><\/div>\n\n\n\n

Engagement summary report posted<\/p>

Spring 2027<\/p>

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How to participate When patients or care providers have concerns about a health care experience, there are processes in place to review what happened, respond to patients, and improve future care. The ministry is working to make these processes more accessible, effective, culturally safe, transparent and respectful.  Your voice matters. What you share will help … Read More<\/a><\/p>\n","protected":false},"author":413,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"aioseo_notices":[],"lang":false,"translations":[],"_links":{"self":[{"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/users\/413"}],"replies":[{"embeddable":true,"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":6,"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":2322,"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/pages\/62\/revisions\/2322"}],"wp:attachment":[{"href":"https:\/\/engage.gov.bc.ca\/patientcarequality\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}