We are committed to reducing red tape for British Columbians. Reducing red tape and frustration for you means making improvements to deliver services that are faster, easier to access and simpler to use. To date we have received over 500 ideas, from people, businesses and stakeholders all around the province.
We continue to accept your ideas for improvements.
Have an idea to #CutRedTape? Share it here!
A filterable ideas tracker below shows the status of some of the ideas that have been received and assessed so far. More ideas will be added regularly. Click on each card below to learn more about what the Province is doing about each idea.
Mental Health Housing
Change how people with mental illiness are housed to reduce the risk of illegal drug use.
Update procurement policies to accommodate technological advances and innovation.
Provincial Home Owner Grant Administration
Use funds from the administration of the Provincial Homeowner grant to reduce school taxes.
Statutory Declaration for a Licence of Occupation
Remove Statutory Declaration for a Licence of Occupation.
Front Counter Service
Improve front counter services by improving training so correct answers received consistently.
Front counter services need to improve by better training to get to right service faster.
General Government – Line Ups
Give people opportunities to do things while they wait in line for government service.
Customer Management System
Improve the quality of service provided by BC Housing by introducing a customer management system.
Encourage the rental of vacant strata units to reduce the housing shortage by applying an empty home tax.
Simplify Homeowner Grants by linking it to the purchase price of a home, not the assessed value.
The province should take over municipal services where there is duplication or overlap in responsibility.
Heavy Vehicles on Municipal Roads
Remove local government authority to regulate heavy industrial vehicles on municipal roads.
For-Profit Special Occasion Licences
Allow for-profit entities such as festival producers to apply for and hold SOLs.
Pricing Maximums for Liquor
Remove maximum pricing restrictions and exemption protocols for liquor sales.
Allow licensees that have sold tickets (supper club) once dinner is over, to continue bar service.
Liquor Inspection Consistency
Need more consistency in the application of liquor regulations by inspectors.
Hotel Service Hours
Extend service hours for in room bar service and flexibility to carry drinks within a hotel venue.
Liquor Product Returns
More proactive and customer centric approach to product returns from Liquor Distribution.
Toll-Free Line Service Hours
Increase service to 24 hours a day and 7 days a week as well as taking messages after hours for ministries and agencies to return calls during regular business hours.
Income Assistance Exemption Limit
Improve services for those receiving income assistance and either eliminate or raise the exemption limit for income assistance.
Government Form Improvements
Include an auto-fill feature on forms so citizens don`t need to fill in information the government already has.
Disability Benefits Application
There should be one application for disability benefits that is used across all government programs and services to save time and money.
Red Tape Reduction
Eliminate the Ministry of Small Business and Red Tape Reduction, Red Tape Reduction Day.
Medical Requirements for Drivers
Amend the current medical requirements for drivers over the age of 80.
Improve the process to register corporations and reinstate extra-provincial corporations.
Oil and gas environmental concerns
Improve the responsibility and accountability for oil and gas companies around citizen's environmental concerns
Medical Services Collection of Names
Review policy regarding surnames and align these policies to ease the issuance of Service Cards.
Purchase of Liquor by Restaurants
Allow Hospitality customers to purchase liquor from the private sector.
Liquor Policy Review changes are difficult to understand
There are too many new rules and regulations regarding liquor, which are hard to understand.
Liquor Record Keeping Requirements
Streamline the liquor invoice register system, particularly for multiple liquor locations.
Selling Liquor at Clubs
Allow licensed clubs to sell liquor at public functions that use their facilities.
Clarity and Transparency for New Liquor Laws
Increase transparency of the decision making for new liquor laws.
Special Occasion Licences
Remove the PST pre-payment requirement on SOLs which currently requires applicants to estimate their anticipated liquor sales and pre-pay the 10% PST.
Send invoices to licensees & don’t impose late fines
Send invoices to licensees and do not impose late fines.
Reduce challenges related to occupancy loads
Update how occupant loads are calculated to reflect improved safety standards
Health Insurance BC Phone System
Improve Health Insurance BC and Revenue Services BC telephone systems.
Minimum Price for Alcohol Sales
Businesses selling alcohol should not be told the minimum price they can charge.
Alternative telephone options for Seniors
Provide other options for elderly people who have trouble navigating telephone trees.
Better system for authorizations
Lack of a standard authorization form across government makes it difficult to act on behalf of clients.
Improve Service Standards
All agencies should provide timely responses. 30 to 90 days is not acceptable.
Improve response time
Use email and internet solutions for all ministries with quicker response times.
Improve telephone service
Difficult to reach people in government by phone and calls are not always returned.
Link information on government databases
Tie information together, such as MSP, taxes and other services.
Increase Use of Online Forms
Use more online forms and create each person with an online account and have call centres only when needed.
Make it easier to get government ID
Challenges in acquiring BC government ID when moving from another province.
Improve Service Delivery
Offer services in different languages, as well as online and by phone. Support for face to face offices in city centres.
Student Loan Application Process
Streamline the application process so it has fewer platforms and does not ask for the same information twice.
Plain Language Information for Small Estates
More support for people with small estates/plain language information.
Centralized Child Care Resources
Central resources for applying for child care benefits, information tied to MSP.
Government Services Map
Create an online map that shows the locations of government services offices.
Government Logo Approval
Simplify the process for small organizations to apply for use of the BC government logo.
Government Logo Approval Online
Create an online approval for applying for use of the BC government logo.
Paperwork for Persons with Disabilities
Reduce red tape in burdensome paperwork for persons with disabilities.
Finding Government Services
Make it easier to find the right government service relative to the situation.
Alternatives for Commercial Disputes
Create an alternative to the courts for commercial tenancy disputes.
Remove requirement to pay staff for stat holidays if they have worked more than 14 days in the 30 before the stat.
Employment Standards Act
Employment Standards Act is unfair to the Employer and gives too much leniency to the employee.
Streamline Labour Relations
Streamline labour relations by reducing the number of forms to complete for appeals rulings.
WorkSafeBC Red Tape
WorkSafeBC red tape needs to be government controlled to be more fair and efficient.
Appreciating the Needs of Small Business
Introduce small business sensitivity training to all WorkSafeBC and staff dealing directly with small business, including frontline staff.
In-person Government Services
The lack of in-person services in South Delta is an incredible barrier for many individuals.
Improving Government Services
Service Canada 's call response time appears to be more efficient than British Columbia's.
Service Delivery for Persons with Disabilities
Challenges of getting to a Persons with Disabilities office.
Employer’s Payroll and Contract Labour Report
Decrease the burden on small business by circulating reports on the first Friday following the 15th of the month.
Reporting Requirements for Liquor Businesses
Too much reporting for liquor businesses to LDB: Daily, weekly, monthly, quarterly and annually.
Improve Services Provided by Arm’s-length Bodies
Improve services for businesses at BC government corporations and arms-length organizations like BC hydro and BC Ferries.
Accessible Information on Regulatory and Policy Changes
More accessible information on regulatory and policy changes that impact business.
Small Business Hotline
Introduce a small business hotline to get help with how to comply with various regulations and tax laws.
Licensing and Permitting Requirements
Harmonize licencing and permitting requirements between BC and Alberta.
Process for New Developments
Government service providers have become isolated and very difficult to deal with in regards to new development which can create a negative welcome for new businesses in BC.
Permits and Licence Approvals
Adopt the Nova Scotia model for providing concrete timelines for permits and licence approvals.
Measure Time to Comply with Regulations
Measure time it takes to comply with regulation as part of the regulatory count.
Red Tape Reduction Day
Make the Red Tape Reduction Day the day that all provincial regulatory changes come into effect.
Improving Government Services
Significantly improve in-person and support staffing levels at SDSI ministry offices and simplify the PWD application process.
Improving Government Services
B.C.'s application process for income assistance and for the Persons with Disabilities designation is an unwarranted barrier to access.
Hospitality Liquor Purchase Pricing
Allow ‘hospitality’ to buy without facing the arbitrary retail pricing changes by LDB stores.
Service at Service BC and Health Insurance BC
Be able to register for Fair Pharmacare and HIBC at the same time. Increased training and responsibility for Service BC to process applications.
Applying for Disability Assistance
Applying for disability is too conplex and confusing, especially for people who are already in precarious financial, emotional and mental states.
Improve General Well-being of Persons with Disabilities and Mental Illness
Reimbursement for transportation and leaving the Province for more than 30 days.
Alternate Ways to Access Forms
Provide alternate ways to access forms for people with slow Internet service.
Restrictions on Legions
Remove restrictions on legions to bring more people in to the lounge and for food sales, and a one time switch from club to basic license - and reduce red tape for changes in executive.
Include Arm’s-length Bodies under Regulatory Reform Policy
Include all “arm’s length” bodies under the Regulatory Reform Policy.
Improve Government Staff Training Relating to Small Business
Improve training for frontline government staff to better understand the realities of small business.
Disability Assistance for Persons with Disabilities in BC
Advance notification should be provided to those transferred from BC Persons with Disabilities assistance to CPP Disability benefit.
Provincial Business Licences
Business licensing would be better managed at the provincial level with businesses registering through the current Corporate Online or similar portal.
Location of Government Offices
Each town should have some kind of government agent office to assist people face to face.
Community Gaming Grants
Concerns that the online application is flawed and challenging for Community Gaming Grants.
Vaccination Wait Times
Concerns about timely access to immunizations, specifically on Southern Vancouver Island.
Small Business Development
Provide access to capital, guaranteed investment credits, and other creative initiatives to promote small business development.
Improve Usability of DataBC and GeoBC
The DataBC site, along with GeoBC and other linked sites, is very confusing and difficult to navigate. This should be much more intuitive.
Fishing & Hunting Licences
Make fishing and hunting licenses available at gas stations and corner stores and provide copies of regulations when someone buys a license.
Hazardous Waste Application
Provide direction to companies on what to submit to government on hazardous waste.
Government Web Site
Simplify and streamline public searches for the correct information on the BC government website.
Licenses to Temporarily Store Hazardous Materials
Improve system for applying to get licence to temporarily store hazardous materials.
BC Student Loans Service
Improve customer service, especially telephone service, to those calling about BC Student Loans.
PST Exemption for Youth
Modernization of the PST exemption process for buying adult clothing for children under 15 years of age.
Child Care Services
BC Government should work with municipalities to make it easier for child care services to establish and thrive.
Open Government and Open Data
Proactive disclosure of records, rather than subjecting citizens to the glacial, red-tape-riddled Freedom of Information process.
Editing Government Materials
Streamline the forms and processes for government employees to request changes and edits to online material.
Government Telephone System
Remove the automated telephone system in government and connect callers with government staff.
Increase Rights of Notaries
Grant notaries the legal right to describe mortgage conditions, terms, penalties and methods of payment.
Opthamologists Wait Times
Doctors of Optometry should have enhanced scope of practice to reduce wait times and provide eye health care to rural and remote communities.
Standarize Government Technology
Reduce employee time and effort spent on internal government website maintenance by standardizing the technology across all of Government of B.C.
PST Refunds on Unsold Liquor
Improve the form and process for refunding PST charged on unsold liquor through an Special Occasion Licence.
Sharing Economy Businesses
Recommend changes to provincial acts and regulations to include shared economy businesses such as AirBnB and Uber.
Coloured Fuel Tax Claims
Improvements to the process of claiming tax exemption on coloured fuel purchased by farmers to relieve the burden on retailers.
Corporate Webinar Platform
Government should embrace a corporate webinar platform for employees to connect easily with stakeholders and citizens.
Approval Process for Stream Work
Improvements to the approval process for making complex changes in and about a stream (section 9) are needed.
Mortgage Services Disclosure Form
Stop the Financial Institutions Commission from introducing new disclosure form requiring mortgage brokers to fully disclose compensation for mortgage services.
Interior Designers Designation
Allowing Registered Interior Designers the opportunity to qualify as Coordinating Registered Professionals.
Residential Tenancy Branch Wait Times
Long wait times to reach a person at the Residential Tenancy Branch.
Contacting Residential Tenancy Branch
Choice between a telephone or in-person meeting when contacting the Residential Tenancy Branch.
Red Tape in Grape/Wine Industry
Challenges with grape growing, wine production and sales in BC and across provincial borders.
Growing Forward 2 Canada-B.C. Agr Innovation Program
Concerns with timing of project payments for Growing Forward 2 (GF2) Canada-B.C. Agr Innovation Program.
Fair PharmaCare Enrollment
Automatic Fair PharmaCare enrollment for those on income assistance or disability assistance.
Senior Support Services
Support for seniors, care facilities, additional costs and help for caregivers.
Improving Primary Patient Care
Ensure continuous and high quality of care by having a single doctor responsible for each patient.
Annual Hunting Licence
Requirement to bring hunter number card to purchase an annual hunting licence.
The process for developing and approving proclamations in government is long and complex.
Small Claims Process
Continually filling out the same information on repeated forms. Time consuming for public the clerical staff.
Improve Pharmaceutical Designation
Revise the process by which pharmaceuticals are transferred from the requirement for a prescription to over the counter.
Streamline Process for Pensioners to Update Information
Pensioners shouldn't have to enter their information in so many different places.
Create a Bank of Vetted Resources for Special Educators
Create a bank of Special Education resources vetted by the Ministry of Education.
Create Thorough FAQ for Special Educators
The Handbook of Procedures and the Spec Ed Manual are helpful resources, but don't answer every question. Could an extensive online FAQ be created?
Continue Improving Electronic Adjudication Form
The electronic adjudication form reduces administrative time and means more time with students.
Improve Services & Wait Time for Kids With Special Needs
Improve government services & wait times for children with special needs.
Simplify Rules for Education Grants
Specific rules related to the grant are complicated for citizens applying for grants.
Simplify Regulations for Private Language Education
Reduce red tape for private language education sector. This is a vibrant export industry for BC.
Simplify Regulations for Language Schools
The form to continue operation as a language school is too long.
Create a Professional Business Accountants Act
Propose a new Bill that would lead to the creation of a PBA Act in the province.
Create a Searchable Database of Post-Secondary Institutions
Create a database where students can search post-secondary institutions by things like name, number of open seats, program start date etc.
Streamline Student Loan Application Process
There are too many areas of loan application to navigate requiring the same information entered repeatedly.
Simplify & Improve Bereavement Checklist
Simplify the 6 page bereavement checklist and focus test it with seniors.
Simplify Authorization for Accountants
Create a system that simplifies authorization for accountants to act on behalf of clients.
Easier Retrieval of Annual Reports
Make it easier to retrieve annual reports that companies file with government.
Improve the Vendor Application Process for BC Bid
Bid documents are too long and difficult to navigate.
Prevent Software Use to Out-Bid on BC Auction
Prevent people from using software like "Sniper" to out bid others at the last minute on BC Auction.
Accept Passports as ID for Drivers Licence Replacements
Allow passports to be used as proof of identification for drivers licence replacements.
BC Services Card Should be Considered 2 Pieces of ID
The combined BC Licence/BC Services Card should be considered 2 pieces of identification.
Vital Statistics Should Notify Other Agencies of Deaths
Vital Statistics should notify other government agencies when a person dies.
Eliminate Name Discrepancies between ICBC & HIBC
Eliminate the discrepancies in name records between birth certificates, ICBC and HIBC.
Government Service Office in Every Town
Each town should have a government service office to assist people in person.
Allow Change-of-name Across Government Accounts
Allow for a single government change-of-name application that will carry over other government accounts.
Mobile App for Citizen Questions
Develop a mobile app for citizens to pose questions to government and receive notifications when an answer has been delivered.
Improve Reporting Personnel Changes for Non-profits
Improve the ways to report changes in personnel for non-profit organizations.
Updating Your Address
The process for updating an address through the BCeID website needs improvement.
Height Adjustable Workspace Process Improvement
Improve the process for requesting and receiving height adjustable workspaces.
Funding Process for Seniors’ Private Homes
Faster funding approval for upgrades to seniors' private homes,
Air Quality Management
Do not use permits and discharge fees as an instrument of progressive air quality management.
Mining Related Authorizations
Request for a single agency to administer mining-related authorizations.
Campground Reservation System
The reservation system for Provincial campgrounds needs to be more efficient and user friendly.
Online Insurance Process
Online renewal of car insurance, online registration of vehicle/transfer of vehicle.
Ministry of Transportation Funding
Increase funding to the Ministry of Transportation and the CVSE department.
Anti-lock Braking Systems Exemptions
Remove the requirement to renew anti-lock braking system exemptions annually.
Coordinate Vehicle Permit Process
Coordinate Provincial and Municipal permit approval process for OS-OW vehicles.
Hours of Motor Vehicle Office
Motor Vehicle License: Change hours of operation so kids don't have to miss school.
Reporting for Small Occasional Haulers
Level of reporting and documentation for small occasional haulers.
Complex Oversize Permit Regulations
Restrictive goods movement and overly complex , non integrated oversize permit regulation in BC.
Amend the Credit Union Incorporation Act
Amend to allow correspondence to include a variety of preferred methods.
Create an umbrella permit to replace multiple permits with Ministry of Forests, Lands and Natural Resource Operations.
Umbrella permits to replace multiple permits with Ministry of Forests, Lands and Natural Resource Operations.
Integrate Conservation Outdoor Recreation Education certificate and Hunter Card Number.
Modernize Land Title Office
Modernize land title office and change paying for documents and ordering reports.
Riparian Area Regulation
Improve the Riparian Area regulation review process (The Riparian Areas Regulation (RAR) was enacted under Section 12 of the Fish Protection Act in July 2004).
Fishing and Hunting License Rates
Change fishing and hunting licenses rates for out of province residents.
Hunter’s Number Program
Incorporate Hunter's Number program with Conservation Outdoor Recreation Education.
Liquor Samples in Restaurants
Allow agents to bring samples into restaurants for education and sampling.
Extraordinary Load Approval Process
Allow flexibility in commodity description submission when applying for permits.
Wait Time at Ministry of Social Development and Social Innovation
Improve process for waiting in lines at offices.
Community Gaming Grants
Streamline application process for previously approved applicants of community gaming grants.
B.C. tax exemptions for farmers etc. "He who gets the benefit should do the claiming".
Financial Institutions Act
Ensure fair and even application of rules and regulations under the Financial Institutions Act.
Voting among Credit Unions
Streamline and make clear regulations surrounding acceptable means of voting among credit union members.
Mergers & Acquisitions
Allow for cost effective and timely mergers and acquisitions between credit unions by streamlining and solidifying business case process.
Provide manufacturers with PST numbers so they don't have to fill out exemption certificates each time that they buy a good/service that is PST exempt.
Conduct plain language audits of all departments dealing with the general public and small businesses.
Out of Province Tax Paperwork
Create an online application for taxation paperwork for employees that are transferring from out-of-province.
Multi-jurisdictional Vehicle Tax
Replace Multi-Jurisdictional Vehicle (MJV) tax refund application process with immediate and automatic credit.
Security Services Act
Expand the ability for businesses to provide occupational training which meets and exceeds training requirements for licenses.
Taxpayer Fairness & Service Code Timelines
Reintroduce the service timelines that were part of the Taxpayer Fairness and Services Code.
Application of Reconsideration
Reduce the number of steps required for drivers to process an Application of Reconsideration.
Hire people who cross shop in different ministries, kind of like an internal audit, and stop giving undeserved promotions.
Government travel policy doesn't reimburse for tips. Tipping is a social norm & public servants and contractors shouldn't be out of pocket for adding a tip.
A better system is required for a probation officer to communicate with people on probation/jail.
Process for Accepting Business Cheques
Various electronic processes and circumstances for government to accept business cheques.
Consumer Protection Act
Amend the cost of Credit Disclosure Regulation of the Business Practice and Consumer Protection Act to allow for electronic disclosures.
The Province needs to recognize that there is a high impact on clients when there are staff reductions.
Provincial Tax Process
Reduce complexity of provincial tax process as there are too many boutique tax credits and programs.
Marked Fuel Requirements
Change rules for new marked fuel requirements as they are reducing gas sales.
Consumer Contract Act
Introduce a Plain Language Consumer Contract Act requiring certain consumer contracts to be written in plain language.
Consolidate Financial Services
Consolidate financial services regulations and regulators to reduce duplication and overlap among organizations.