We are committed to reducing red tape for British Columbians. Reducing red tape and frustration for you means making improvements to deliver services that are faster, easier to access and simpler to use.
Between October 22nd and December 3rd, 2015 we heard directly from British Columbians on ways the B.C. government can save time and provide easier access to services. We received more than 400 ideas, from people, businesses and stakeholders all around the province.
We listened and we’re taking action.
A filterable ideas tracker below shows the status of some of the ideas that have been assessed so far. More ideas will be added regularly. Click on each card below to learn more about what the Province is doing with each idea.
Improve the process to register corporations and reinstate extra-provincial corporations.
BC Student Loans Service
Improve customer service, especially telephone service, to those calling about BC Student Loans.
PST Exemption for Youth
Modernization of the PST exemption process for buying adult clothing for children under 15 years of age.
Child Care Services
BC Government should work with municipalities to make it easier for child care services to establish and thrive.
Modernization of Internal Government Form
Modernization of the form and process to acquire third party use of BC ID.
Open Government and Open Data
Proactive disclosure of records, rather than subjecting citizens to the glacial, red-tape-riddled Freedom of Information process.
Government and industry grants/loans
Improve access to government- and industry-led grants and government-backed loans for small businesses run by non-Aboriginal and non-youth entrepreneurs.
Editing Government Materials
Streamline the forms and processes for government employees to request changes and edits to online material.
Government Telephone System
Remove the automated telephone system in government and connect callers with government staff.
Small Busines Owner Requirements
Improve clarity for small business owners regarding requirements and provide an easier, simpler fast track route to get a business opened, licensed and trading.
Awareness of Camping Opportunies
Increase public awareness of camping opportunities by adding a banner and hyperlink to Recreation Sites and Trails BC to the BC Parks website.
Application Process for Waste Facilities
Harmonize the application processes for oilfield waste at facilities and non-oilfield waste products at those same facilities.
Improve wait times to receive feedback about unsuccessful tenders in the government procurement process.
Increase Rights of Notaries
Grant notaries the legal right to describe mortgage conditions, terms, penalties and methods of payment to their clients in order to provide independent, non-biased information.
Opthamologists Wait Times
Doctors of Optometry should have enhanced scope of practice to reduce wait times and provide eye health care to rural and remote communities.
Standarize Government Technology
Reduce employee time and effort spent on internal government website maintenance by standardizing the technology across all of Government of B.C.
Income Assistance Exemption Limit
Improve services for those receiving income assistance and either eliminate or raise the exemption limit for income assistance.
PST Refunds on Unsold Liquor
Improve the form and process for refunding PST charged on unsold liquor through an Special Occasion Licence.
Sharing Economy Businesses
Recommend changes to provincial acts and regulations to include shared economy businesses such as AirBnB and Uber.
Coloured Fuel Tax Claims
Improvements to the process of claiming tax exemption on coloured fuel purchased by farmers to relieve the burden on retailers.
Disability Benefits Application
There should be one application for disability benefits that is used across all government programs and services to save time and money.
Corporate Webinar Platform
Government should embrace a corporate webinar platform for employees to connect easily with stakeholders and citizens.
Approval Process for Stream Work
Improvements to the approval process for making complex changes in and about a stream (section 9) are needed.
Mortgage Services Disclosure Form
Stop the Financial Institutions Commission from introducing new disclosure form requiring mortgage brokers to fully disclose compensation for mortgage services.
Advance notification for those transferred from BC Persons with Disabilities assistance to Canada Pension Plan Disability benefit.
Interior Designers Designation
Allowing Registered Interior Designers the opportunity to qualify as Coordinating Registered Professionals.
Residential Tenancy Branch Wait Times
Long wait times to reach a person at the Residential Tenancy Branch.
Contacting Residential Tenancy Branch
Choice between a telephone or in-person meeting when contacting the Residential Tenancy Branch.
Red Tape in Grape/Wine Industry
Challenges with grape growing, wine production and sales in BC and across provincial borders.
Growing Forward 2 Canada-B.C. Agr Innovation Program
Concerns with timing of project payments for Growing Forward 2 (GF2) Canada-B.C. Agr Innovation Program.
Fair PharmaCare Enrollment
Automatic Fair PharmaCare enrollment for those on income assistance or disability assistance.
Senior Support Services
Support for seniors, care facilities, additional costs and help for caregivers.
Improving Primary Patient Care
Ensure continuous and high quality of care by having a single doctor responsible for each patient.
Annual Hunting Licence
Requirement to bring hunter number card to purchase an annual hunting licence.
Red Tape Reduction
Eliminate the Ministry of Small Business and Red Tape Reduction, Red Tape Reduction Day.
The process for developing and approving proclamations in government is long and complex.
Small Claims Process
Continually filling out the same information on repeated forms. Time consuming for public the clerical staff.
Improve Pharmaceutical Designation
Revise the process by which pharmaceuticals are transferred from the requirement for a prescription to over the counter.
Streamline Process for Pensioners to Update Information
Pensioners shouldn't have to enter their information in so many different places.
Fund Fitness Activities for Community Living BC Recipient
Funding for healthy fitness activities would help reduce health problems and health care costs.
Create a Bank of Vetted Resources for Special Educators
Create a bank of Special Education resources vetted by the Ministry of Education.
Create Thorough FAQ for Special Educators
The Handbook of Procedures and the Spec Ed Manual are helpful resources, but don't answer every question. Could an extensive online FAQ be created?
Continue Improving Electronic Adjudication Form
The electronic adjudication form reduces administrative time and means more time with students.
Improve Services & Wait Time for Kids With Special Needs
Improve government services & wait times for children with special needs.
Simplify Rules for Education Grants
Specific rules related to the grant are complicated for citizens applying for grants.
Simplify Regulations for Private Language Education
Reduce red tape for private language education sector. This is a vibrant export industry for BC.
Simplify Regulations for Language Schools
The form to continue operation as a language school is too long.
Create a Professional Business Accountants Act
Propose a new Bill that would lead to the creation of a PBA Act in the province.
Create a Searchable Database of Post-Secondary Institutions
Create a database where students can search post-secondary institutions by things like name, number of open seats, program start date etc.
Streamline Student Loan Application Process
There are too many areas of loan application to navigate requiring the same information entered repeatedly.
Simplify & Improve Bereavement Checklist
Simplify the 6 page bereavement checklist and focus test it with seniors.
Simplify Authorization for Accountants
Create a system that simplifies authorization for accountants to act on behalf of clients.
Easier Retrieval of Annual Reports
Make it easier to retrieve annual reports that companies file with government.
Improve the Vendor Application Process for BC Bid
Bid documents are too long and difficult to navigate.
Prevent Software Use to Out-Bid on BC Auction
Prevent people from using software like "Sniper" to out bid others at the last minute on BC Auction.
Accept Passports as ID for Drivers Licence Replacements
Allow passports to be used as proof of identification for drivers licence replacements.
BC Services Card Should be Considered 2 Pieces of ID
The combined BC Licence/BC Services Card should be considered 2 pieces of identification.
Vital Statistics Should Notify Other Agencies of Deaths
Vital Statistics should notify other government agencies when a person dies.
Eliminate Name Discrepancies between ICBC & HIBC
Eliminate the discrepancies in name records between birth certificates, ICBC and HIBC.
Government Service Office in Every Town
Each town should have a government service office to assist people in person.
Allow Change-of-name Across Government Accounts
Allow for a single government change-of-name application that will carry over other government accounts.
Mobile App for Citizen Questions
Develop a mobile app for citizens to pose questions to government and receive notifications when an answer has been delivered.
Improve Reporting Personnel Changes for Non-profits
Improve the ways to report changes in personnel for non-profit organizations.
Updating Your Address
The process for updating an address through the BCeID website needs improvement.
Height Adjustable Workspace Process Improvement
Improve the process for requesting and receiving height adjustable workspaces.
Toll-Free Line Service Hours
Increase service to 24 hours a day and 7 days a week as well as taking messages after hours for ministries and agencies to return calls during regular business hours.
Medical Requirements for Drivers
Amend the current medical requirements for drivers over the age of 80.
Funding Process for Seniors’ Private Homes
Faster funding approval for upgrades to seniors' private homes,
Government Form Improvements
Include an auto-fill feature on forms so citizens don`t need to fill in information the government already has.
Air Quality Management
Do not use permits and discharge fees as an instrument of progressive air quality management.
Mining Related Authorizations
Request for a single agency to administer mining-related authorizations.
Campground Reservation System
The reservation system for Provincial campgrounds needs to be more efficient and user friendly.
Online Insurance Process
Online renewal of car insurance, online registration of vehicle/transfer of vehicle.
Ministry of Transportation Funding
Increase funding to the Ministry of Transportation and the CVSE department.
Anti-lock Braking Systems Exemptions
Remove the requirement to renew anti-lock braking system exemptions annually.
Coordinate Vehicle Permit Process
Coordinate Provincial and Municipal permit approval process for OS-OW vehicles.
Hours of Motor Vehicle Office
Motor Vehicle License: Change hours of operation so kids don't have to miss school.
Reporting for Small Occasional Haulers
Level of reporting and documentation for small occasional haulers.
Complex Oversize Permit Regulations
Restrictive goods movement and overly complex , non integrated oversize permit regulation in BC.
Amend the Credit Union Incorporation Act
Amend to allow correspondence to include a variety of preferred methods.
Create an umbrella permit to replace multiple permits with Ministry of Forests, Lands and Natural Resource Operations.
Umbrella permits to replace multiple permits with Ministry of Forests, Lands and Natural Resource Operations.
Integrate Conservation Outdoor Recreation Education certificate and Hunter Card Number.
Modernize Land Title Office
Modernize land title office and change paying for documents and ordering reports.
Riparian Area Regulation
Improve the Riparian Area regulation review process (The Riparian Areas Regulation (RAR) was enacted under Section 12 of the Fish Protection Act in July 2004).
Fishing and Hunting License Rates
Change fishing and hunting licenses rates for out of province residents.
Hunter’s Number Program
Incorporate Hunter's Number program with Conservation Outdoor Recreation Education.
Liquor Samples in Restaurants
Allow agents to bring samples into restaurants for education and sampling.
Extraordinary Load Approval Process
Allow flexibility in commodity description submission when applying for permits.
Wait Time at Ministry of Social Development and Social Innovation
Improve process for waiting in lines at offices.
Community Gaming Grants
Streamline application process for previously approved applicants of community gaming grants.
B.C. tax exemptions for farmers etc. "He who gets the benefit should do the claiming".
Financial Institutions Act
Ensure fair and even application of rules and regulations under the Financial Institutions Act.
Voting among Credit Unions
Streamline and make clear regulations surrounding acceptable means of voting among credit union members.
Mergers & Acquisitions
Allow for cost effective and timely mergers and acquisitions between credit unions by streamlining and solidifying business case process.
Provide manufacturers with PST numbers so they don't have to fill out exemption certificates each time that they buy a good/service that is PST exempt.
Conduct plain language audits of all departments dealing with the general public and small businesses.
Out of Province Tax Paperwork
Create an online application for taxation paperwork for employees that are transferring from out-of-province.
Multi-jurisdictional Vehicle Tax
Replace Multi-Jurisdictional Vehicle (MJV) tax refund application process with immediate and automatic credit.
Security Services Act
Expand the ability for businesses to provide occupational training which meets and exceeds training requirements for licenses.
Taxpayer Fairness & Service Code Timelines
Reintroduce the service timelines that were part of the Taxpayer Fairness and Services Code.
Application of Reconsideration
Reduce the number of steps required for drivers to process an Application of Reconsideration.
Hire people who cross shop in different ministries, kind of like an internal audit, and stop giving undeserved promotions.
Government travel policy doesn't reimburse for tips. Tipping is a social norm & public servants and contractors shouldn't be out of pocket for adding a tip.
A better system is required for a probation officer to communicate with people on probation/jail.
Process for Accepting Business Cheques
Various electronic processes and circumstances for government to accept business cheques.
Consumer Protection Act
Amend the cost of Credit Disclosure Regulation of the Business Practice and Consumer Protection Act to allow for electronic disclosures.
The Province needs to recognize that there is a high impact on clients when there are staff reductions.
Provincial Tax Process
Reduce complexity of provincial tax process as there are too many boutique tax credits and programs.
Marked Fuel Requirements
Change rules for new marked fuel requirements as they are reducing gas sales.
Consumer Contract Act
Introduce a Plain Language Consumer Contract Act requiring certain consumer contracts to be written in plain language.
Consolidate Financial Services
Consolidate financial services regulations and regulators to reduce duplication and overlap among organizations.